Please familiarize yourself with our return policy, which applies to damaged or defective products, as well as incorrect deliveries. Please notify us via email with accompanying photos of the damaged or incorrect product on the day of delivery for us to process the request promptly. Please note that masks are non-returnable, and we advise checking the size before purchase. Requests to return items, including complimentary products, must be made within 24 hours of receiving the order by contacting us at support@swatric.com. Returned items must be unused, in their original condition with all tags and packaging intact. Replacement will only be initiated after the returned parcel is received, and refunds or exchanges will be processed after a quality check by our experts. While some returns may result in refunds, please note that ordering incorrect items does not entitle the customer to a return, refund, or exchange. We urge customers to thoroughly review product listings before making a purchase decision.